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News Item More successful applications with User Centred Design
Maximise customer retention rates and satisfaction levels. Basing application development on user feedback is something everybody talks about, but how often does it really happen? User Centred Development (UCD) provides you with a structured framework for doing just that. And while the benefits can be tremendous, there are also some pitfalls to be avoided.
News Item Why companies need an Internet strategy
Why companies need an Internet strategy. Boost creativity, morale and productivity within your company The classical way to tackle the e-Business issue in a company is to have a dedicated team handling all issues related with the Internet. This is not satisfactory as e-Commerce increasingly plays the role of innovation vector and is becoming an essential part of all company functions. A formal exercise in Internet strategy design involving people from all functions will result in innovative and customer oriented solutions and generate sales and productivity improvements far beyond those generated by actual Internet sales. It will also boost morale throughout the company as people get the chance to participate in the creative process. As a rule, a new development should only be approved if it can be financed with internal productivity or improved customer service in classic channels, the e-Commerce part then representing an additional profit. The e-Commerce function can be a powerful catalyst to boost creativity, morale and productivity in every company.
News Item How to reduce obsolete Inventories
The problem Obsolete stocks are an old problem: any purchasing organisation is bound to base its activity on forecasts and forecasts are just that: not reality. Errors, miscalculations, lost sales and abrupt changes in the product life cycle are bound to take their toll. Many companies end up with warehouses cluttered with non-moving goods (which generates huge costs in terms of inventory space, useless logistic movements and administration) or scrapping millions-worth of stock every year.
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